Terms & Conditions

Time to read the small print!


To ensure your preferred time and service is available we do advise a booking is made in advance. Walk-ins are also welcome.



We kindly request that our clients arrive 10 minutes early for appointments to ensure there is plenty of time to check in, choose from the large range of colours and settle in. As a courtesy to all of our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.



Sometimes we know very strict 24-hour cancellation policy in order for us to accommodate the high demand of appointments. As a courtesy to our clients and nail technicians we ask that appointments made directly with us are cancelled at least 24 hours prior to your scheduled time. We are happy to cancel or reschedule appointments, providing we have at least 24 hours’ notice.

Failure to notify us within this time will result in the loss of your appointment and 100% cancellation fee or loss of a bundle item. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours’ notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than 10 minutes late for their appointments will risk losing their appointment and being charged in full.



We hope that you are pleased with your treatment however in the event that you do encounter any issues we operate on a seven day’s repair policy for all manicure and acrylic services and three days on classic nail polish. Please report this to us including a photo to hello@hailandnash.com. We are happy to carry out any chip repairs free of charge for the effected nails within this time. After this period, there will be a charge for any repairs.

Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails hugely influences how long they will last you.



We kindly ask all clients to give us as much notice as possible if you are running late to your appointment to avoid any fees.

We understand that sometimes life can get in the way and things may happen causing you to be late, however this has a huge impact on the running of the salon and our other clients.

Hail&Nash operates on a 10-minute discretion from your scheduled appointment time. After this time, we are unable to guarantee that we will be able to honour your appointment. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking.



At Hail&Nash we value our staff. Our team are trained to act in a polite and professional manner towards our valued customers. We do not tolerate any form of rudeness or disrespect towards our team.

Please note, we reserve the right to refuse treatments if we feel that a customer is acting in this manner. We reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.



We kindly ask our clients to look after their property while in the salon as we are unable to take responsibility of items left unattended or damaged. Please be aware that we use chemicals and polishes inside the salons and you must take extra care of your belongings whilst with us.



If you have any questions, let us know!

020 8049 8979