FAQ's

How do I rearrange my booking?


If you need to rearrange, please call the salon on 0208 617 3536 at your earliest convenience to reschedule. We'll be happy to help.




How do I know if I need a lash infill or a new full set?


Anything less then 50% coverage of lashes will require a fresh set. An infill is usually booked 2-3 weeks after your first appointment, If you are unsure, please come into the salon, we offer free consultations! To book your consultation or any of our other services, click here.




How do I get to your salon?


We are located on London Road in Norbury, SW16 4DT based between both Thornton Heath and Norbury train station. Our nearest landmark is Tesco Express Petrol Station at the top of Strathyre Avenue. The 109 bus will take you from Norbury station directly to us and there is plenty of free parking on the surrounding roads. If you're still unsure please click here for Google Maps or call into the salon for directions.




I can't book online, how else can I book?


We'll be happy to take your booking on our salon hot line! Call us on 0208 617 3536 or email us at hello@hailandnash.com and we'll be happy to book you in.




I'm not happy with my service, who do I speak to?


We're sorry to hear that you're not happy. Please do contact us in the salon and ask to speak to the Duty Manager or alternatively contact us via email so we can resolve any issues you may have and we will be more than happy to help.




I want to make a suggestion, who can I speak to?


We're always happy to hear where we can improve! Please forward all suggestions to kayla@hailandnash.com.




Do I always need an appointment?


You don't always need an appointment as we welcome walk in's however, availability can't always be guaranteed for nail or lash treatments and you may have to wait a while to be seen. If you do decide to wait, we have a selection of magazines, charging docks and light refreshments that will be on offer whilst you wait.




How long do lash extensions last?


Eyelash extensions will last 4-5 weeks depending on how you care for them. They will follow your natural cycle, therefore, it varies from person to person as we lose approximately 1-5 lashes per day. If you wish to maintain your lash extensions, an infill is required every 2-3 weeks. Please note: if you use oily serums on you face as do I, (Kiehl's Midnight Recovery Concentrate is a life saver!) your lash life can significantluy reduce as the oil loosens the lash glue. If you are an avid oily serum user like me, you may require in fills sooner.




I've booked my lash appointment, what next?


Firstly, thank you. We look foward to seeing you! By now you should have received your appointment confirmation by email or text. If you have any questions or wish to reschedule please do give us 24 hours notice where possible. Lastly, please ensure you arrive makeup free for your lash appointment especially around the eye area.




What are Classic, Hybrid and Russian lashes?


Classic lashes consists of having one lash extension applied to an individually isolated natural lash. A Classic set is great if you are looking for a natural look and the outcome will depend on the amount of natural lashes you have. Wispy lashes are lash extensions of varied lengths that are applied to your natural lashes creating a scattered/wispy look made famous by Kim K. This will create a fluffier, fuller look which isn't achievable with classic lashes since it can create the illusion of more volume. Hybrid lashes are a mixture of classic and volume lashes. Hybrid lashes are ideal if you have sparse lashes or don’t want a bold volume style. Russian lashes are ultra-fine synthetic lashes that are made from the same soft fibre as Classic lashes. Because they're much thinner, the technician is able to apply more lashes to each natural lash – anything between 2- 8. Russian lash extensions are applied in a fan-like shape, which gives more volume and an extra glam look.




What are eyelash extensions?


Eyelash extensions are a beauty treatment that will enhance your natural features by adding curl, length and volume to your lashes. Having your lashes extended completely shortens your beauty regime and getting ready for work/going out takes much less time! There are a variation of styles that range in price, if you are unsure of the style of lash you want, please do book a free consultation here. We'll be happy to help.




How long will a full set of lashes take to apply?


Good question! Eash lash treatment can range in time from 1hr 30 mins upwards (unless you are booking the Express Lash Service which are shorter slots). The time for each treatment will all depend on how much volume you want for a full set of lashes, or if you're coming in for an infill which is usually much less time. You are given a guide time for each treatment in the bookings section which you can find here.




How do I look after my lash extensions?


At your appointment, you will be given advice on how to look after your lashes however, we below are some recommendations from our in-house lash squad: Do not get your lashes wet for the first 12-24 hours. Wash very carefully around the eye area, after the 12 hours you need not worry. Do not use oil-based products on/around the eye area. Use water-based makeup & makeup remover. Say no waterproof mascara as it contains oil! Try not to sleep with your face on the pillow and don't use lashes curlers or continually rub or pull at your lash extensions as this can damage your natural lashes as well. Ensure you keep your eyes clean. Last but not least, we recommend infills every 2-3 weeks or if you no longer wish to keep your lash extensions, we advise you have them professionally removed.




Can you recreate a nail design or lash set from a picture that I show you?


Alot of people see ideas and designs on Instagram, Snapchat and other online sources, and want to know if we can recreate it. If we can, we will! To discuss any nail designs or for any lash related questions, please email us pictures of the desired style with your contact details to hello@hailandnash.com and we'll be happy to help.




Do you take private bookings for parties, hen-do's etc?


Yes we do offer bespoke packages for private bookings. To discuss any private events, please call us on 0208 617 3536 or email katie@hailandnash.com.




Do you have any vacancies?


If you are interested in working with us, please do get in touch by emailing hello@hailandnash.com, we are always on the look out for great people to work with! We do currently have vacancies so please do send in your CV to the above email address.




Are you insured?


Yes, we are fully insured and qualified. Collectivey, all our staff have over 10 years experience as well.




After my lash extensions, will I still have to use mascara?


No, you will not need to use mascara with your lash extensions.




I have sensitive eyes, how will I know if I am?


Reactions do happen, but are rare so we always recommend a patch test if you are unsure. If you develope an allergic reaction you may still wear extensions with sensitive glue but this is at the lash technicians discretion and you will be asked to sign a disclaimer.