We place the customer at the very centre of our business model. Knowing and delivering exactly what our customers want demands meticulous organisation, close attention to detail.

Great customer service is a priority for us we are always looking at how our operations can improve customer service and the quality of the customer experience – while honouring the commitments to sustainability that our customers expect from us. 

Should you experience anything less than an excellent service we are always happy to hear suggestions.

Our lounge is here to make you feel great and be pampered in the way you deserve. We appreciate every customer and look forward to see you return after every visit!



  1. WHO WE ARE. We are Hail&Nash Ltd and we process your personal data as controller. This means that we are responsible for how we process and protect your data.

  2. WHAT WE USE YOUR DATA FOR. We will use your data (collected online or through other means), among other purposes to respond to your queries, book appointment, issue reminder, solve your doubts and attend your suggestions.

  3. WHY WE USE YOUR DATA. We are entitled to use them because we have a legitimate interest to respond to your queries, solve your doubts and attend your suggestions.

  4. WHO WE SHARE YOUR DATA WITH. We share your data with service providers who provide us with assistance or support, these being companies associated with Hail&Nash Ltd or third party providers, both inside and outside the European Union.

  5. YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to the portability of your data.

We encourage you to read our full Privacy Policy below to understand in depth how we will use your personal data and your rights over your data.


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